Abdullah Ali
Activity overview
How to contact Support
In our Help Center, you can find lots of helpful articles and guides: answers to gameplay questions, basic troubleshooting steps, account management instructions, etc. Try checking it out first so ...
I accidentally transferred to the wrong server
You can transfer back to your original server for a fee any time you like. You will get 1050 emeralds and 400 VIP points as a bonus.
Our Support team may cancel your transfer if you have made it in...
How to transfer to another server
When you change servers, you have two options available:
1. You can start anew on a different server.
You can have multiple characters (game profiles) on different servers. They exist simultaneo...
How to transfer an account to another device
Tap the name of the operating system of your old device to open the instructions on how to transfer your game account to another device.
iOS
iOS to iOS iOS to Android iOS to Huawei
Log in to ...
How to prevent accidental purchases
If you want to prevent any accidental purchases, you need to enable authentication for purchases. Tap the name of your device operating system to see the instructions.
Android
Open Play Store...
How to report an offensive video ad
If you find an in-game video ad offensive, contact our Support team. In your request, attach a screenshot of this ad. Our specialists will check your report and take measures if necessary.
How to set up parental controls on your kid's device
Hero Wars: Alliance is rated 12+. You should set up parental controls if you wish to monitor your kid's gaming life.
Each store has its own parental control settings. Follow the link to the store y...
How to submit a parental control report
If you want to submit a parental control report, you can contact our Support team. You will need to describe your situation in detail. Our specialists will review your request.
Social ID
Social ID is a unique number that helps identify you among other players.
Even if you have several characters (game profiles) on different servers, your social ID is the same for all of them.
Yo...
Account ID
Account ID is a unique number that helps identify you among other players.
If you have several characters (game profiles) on different servers, each of them will have its unique account ID.
To f...
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