Hey, how can we help?

Hey, how can we help?

FAQ Questions? Find the answer to any question.

Guides Need help? We have you covered.

Submit a request Contact us through a specially prepared form.

Promoted articles

Combat system FAQ

I completed a task from the Free tab but didn't get emeralds

Arena / Grand Arena daily reward

Guild and personal activity points do not match

I battled Hydra but didn't get Artifact Spheres

My game doesn't start, crashes, or restarts

Wendy’s Shop FAQ

I made a purchase but didn't receive the goods

Lost account

How to link game account to Google Play / Game Center / AppGallery

I accidentally transferred to the wrong server

Gameplay

FAQ Articles: 2

Free emeralds tasks and videos Articles: 6

Hero Wars basics Articles: 5

Combat Articles: 6

Items and resources Articles: 6

Heroes Articles: 6

Titans Articles: 2

Quests and special events Articles: 5

Game modes Articles: 6

Guild Articles: 6

Shops Articles: 6

Reports Articles: 6

Feedback and suggestions Articles: 1

Official communities Articles: 3

How to contact Support Articles: 1

Other

General

FAQ Articles: 4

Announcements Articles: 1

Technical issues and settings

FAQ Articles: 1

Basic troubleshooting Articles: 3

Technical difficulties Articles: 6

Settings Articles: 4

How to contact Support Articles: 3

Payments

FAQ Articles: 2

Wendy's Shop Articles: 6

Payment difficulties Articles: 6

Bundles and special offers Articles: 5

Valkyrie's Favor Articles: 3

Emerald multipliers Articles: 2

VIP Articles: 3

How to contact Support Articles: 1

Account management

Account management Articles: 6

Parental Guide Articles: 4

Account transfer Articles: 3

How to contact Support Articles: 1

Can't find what you're looking for?

Our customer care team is here for you!

Submit a request

Powered by Zendesk