Wendy's Shop is the official website where you can purchase special bundles for the Hero Wars: Alliance mobile app. You can also gift a bundle to your friend!
Watch this short video to learn more about Wendy's Shop:
Does Wendy's Shop work for all versions of the game?
Wendy's Shop works only for the Hero Wars: Alliance mobile app. The app is available in the following stores:
Note
Purchased goods can be sent only to mobile app accounts.
Why should I purchase bundles from Wendy's Shop?
Buying from Wendy's Shop has several advantages:
- You can purchase unique bundles that are not available in the game.
- You can gift any bundle to your friend.
- No need to wait for an event or for a desirable bundle to become available! You can purchase bundles from Wendy's Shop at any time.
- You can buy more than one bundle per day.
What bundles are available at Wendy's Shop?
At Wendy's Shop, you can find various bundles. Each of them contains valuable in-game resources. You can see the exact contents at the Shop.
How does the Free energy bundle work?
At Wendy’s Shop, you can get 60 free energy points daily. You need to select the Free energy offer, type in your account ID, and select to whom you would like to send the offer.
You can find the energy in the in-game mail.
Note
Letters with free energy are stored for three days. You can find the expiration date at the bottom of the letter. When a letter expires, the energy it contains is permanently deleted. Make sure to claim rewards as soon as you receive them. Our Support team cannot restore expired letters and rewards.
Note
One player can get only one Free energy bundle per day. It does not matter how they receive the bundle: as a gift or by sending it to their own account. So you cannot get several bundles from different players.
Will the developers add new bundles?
Yes, the developers plan to add new bundles and are already working on it. Follow us on Facebook and Discord to stay tuned!
Do bundles disappear from Wendy's Shop?
No, the bundles do not disappear from the Shop. You can buy them at any time. Some bundles are even available for purchase up to several times per day!
Do bundles depend on the current event?
No, bundles at Wendy's Shop do not depend on events. They are always available for purchase.
Can I purchase the same bundle several times?
You can purchase each bundle a few times. The limit is different for each bundle. You can see how many times you can buy a certain bundle after you type in your ID.
Note
The same limit applies to how many bundles you can get as a gift. For example, if a bundle is available for purchase 10 times a day, it also means that you can receive this bundle as a gift only 10 times a day.
Will I receive VIP points for a purchase?
A person who makes a purchase will receive VIP points. It does not matter whom they are buying for: themselves or their friends. However, a person who receives a gift will not get VIP points.
Are purchased resources (e.g., emeralds, VIP points) counted in the corresponding quest progress?
Resources (e.g., emeralds, VIP points, etc.) will be taken into account in the corresponding quest progress only if you have purchased them for yourself. For example, emeralds that you bought for your own account will be counted in the Emerald Waterfalls quests.
Note
If you have received resources from Wendy's Shop as a gift, they will not be taken into account in the corresponding quest progress.
How to make a purchase at Wendy's Shop
1. Go to the Wendy's Shop and select an offer you like.
2. Type in your account ID and select whom you are purchasing the offer for. You can buy it either for yourself or your in-game friend.
If you purchase the offer for your friend, you will also have to type in your friend's account ID.
3. You will see the Xsolla payment screen next, as Xsolla processes all payments. Select your preferred payment method and fill out all the necessary info to proceed with the payment.
4. Once the purchase completes successfully, you will see this screen.
Here you can see to whom the offer will be sent. You can find purchased goods in the in-game mail.
What's an account ID, and how can I find it?
Account ID is a unique number that helps identify you among other players.
Note
If you have several characters (game profiles) on different servers, each of them will have its unique account ID.
To find your account ID, tap your avatar in the upper-left corner of the main game screen:
Here you will see the information about your character, including your account ID:
Press the button next to the ID to copy it.
Where can I find the receipt for my purchase?
You can find receipts in your mail. They come from mailer@xsolla.com. A receipt looks like this:
What payment platform processes payments at Wendy's Shop?
The Xsolla payment platform processes all payments at Wendy's Shop.
Can I gift a bundle to a friend?
Yes. Just select this option on the payment screen.
And insert your friend's account ID.
How can I learn my friend's account ID?
- Tap their avatar in the chat and select Info. You will see the ID under their avatar.
- You can ask your friend to tell you their account ID. They can find detailed instructions on how to find their ID in the What's an account ID, and how can I find it? section of this page.
How to find the purchased goods
You can find the purchased goods in the in-game mail.
How long is the letter with purchased goods stored?
Letters with purchased goods cannot expire. They are stored indefinitely, and you can collect the purchase whenever you want.
I can't make a payment
Xsolla controls all payments. If you face any issues during the payment process, check the sections below to find answers to your questions.
If you cannot find a solution to the issue here, contact the Xsolla Support team. To do so, follow this link or click the cat icon in the bottom-right corner of the payment window.
The payment window doesn't load
If you use a browser on your mobile device:
- Make sure that you are connected to a reliable network and that your device's signal is stable.
- Switch your Internet connection from Wi-Fi to mobile or vice versa.
- Make sure that you are using the latest version of the browser.
- Try loading the Shop page in a different browser, e.g., Mozilla Firefox or Google Chrome. Depending on your device's operating system, you can find and download these browsers in Google Play Store, App Store, or AppGallery.
You can also try purchasing in the browser on your computer or laptop. - If the payment window still does not show up, contact our Support team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will review your ticket.
If you use a browser on your computer or laptop:
- Clear your browser cache.
1. Open your browser.
2. Press Ctrl + Shift + Del at the same time or go to Menu. It looks like three dots in the upper-right corner — .
3. Click More tools:
and then Clear browsing data.
4. Select a time range. The preferred option is All time.
5. Make sure to check the Cached images and files box.
6. Click Clear data.
1. Open your browser.
2. Click History and then Clear History.
3. Select a time range. The preferred option is All history.
4. Click Clear History.
1. Open your browser.
2. Go to Menu. It looks like three dots in the upper-right corner — .
3. Click Settings.
4. Click Privacy, search, and services.
5. Scroll down to Clear browsing data and click Choose what to clear.
6. Select a time range. The preferred option is All time.
7. Make sure to check the Cached images and files box.
8. Click Clear now.
1. Open your browser.
2. Go to Menu. It looks like three horizontal lines in the upper-right corner — .
3. Click Settings.
4. Click Privacy & Security.
5. Scroll down to the Cookies and Site Data panel and click Clear Data.
6. Make sure to check the Cached Web Content box.
7. Click Clear.
1. Open your browser.
2. Press Ctrl + H at the same time.
3. Click Clear Browsing Data.
4. Select a time range. The preferred option is All time.
5. Make sure to check the Cached images and files box.
6. Click Clear data.
- Try disabling your AdBlock or other blocking plugins temporarily. Sometimes, even antivirus can block payment windows by mistake.
1. Go to Settings.
2. Click Extensions.
3. Disable all your extensions.
1. Select Safari, then Preferences.
2. Click the Extensions button and uncheck the boxes next to the extensions.
1. Open the Extensions tab.
2. Click Manage extensions in the pop-up window.
3. Disable all your extensions.
1. Press Ctrl + Shift + A at the same time or go to Add-ons and themes.
2. Open the Extensions tab and disable all your extensions.
1. Press Ctrl + Shift + E at the same time or go to Extensions.
2. Disable all your extensions.
- If the payment window still does not show up, contact our Support team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will review your ticket.
Payment method issues
Xsolla controls all payment methods. If you cannot find your preferred payment method or have issues with it, contact the Xsolla Support team. To do so, follow this link or click the cat icon in the bottom-right corner of the payment window.
I'm getting an error code when making a purchase
Xsolla controls all payments. Such error codes indicate that the payment system is unable to process your payment. You can find the full list of the most common Xsolla errors here.
For further assistance, contact the Xsolla Support team. To do so, follow this link or click the cat icon in the bottom-right corner of the payment window.
I was charged twice for a single purchase
- Take screenshots of both payment receipts. You can find receipts in your email. They come from mailer@xsolla.com. Make sure the screenshot format is jpg, jpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
- After that, contact our Support team and attach the screenshots to your request. Our specialists will review your ticket.
I didn't receive what I bought
Try reloading the game. If the reward is still missing, use the instructions below to check whether your payment is in the purchase history.
Find a receipt for this transaction in your mail. Receipts come from mailer@xsolla.com.
- If you have found the receipt, take a screenshot and send it to our Support team. Our specialists will review your ticket.
- If you cannot find the receipt, contact the Xsolla Support team; they process all payments. To do so, follow this link or click the cat icon in the bottom-right corner of the payment window.
Note
Our Support specialists cannot verify bank or other third-party receipts since they have access only to shop-related transaction history.
I made a payment and got a wrong item
- Take a screenshot of the payment receipt. You can find receipts in your mail. They come from mailer@xsolla.com. Make sure the screenshot format is jpg, jpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
- After that, contact our Support team and attach the screenshot to your request. Our specialists will review your ticket.
I made the payment on the wrong server
We can help you transfer game resources to the intended server if your purchase meets all of the following conditions:
- You have made this payment in the last 24 hours.
- You have not used any purchased game resources.
- This purchase did not affect other players and (or) did not give you an advantage over other players.
If your purchase meets all of the above, do the following:
- Take a screenshot of the payment receipt.
- After that, contact our Support team and attach the screenshot to your request. Our specialists will review your ticket.
What if I make a typo in the account ID?
After typing in the account ID, you will see the nickname of the player whose ID this is. This way, you can make sure that you got the receiver right.
Note
Make sure to enter the ID correctly. The bundles gifted to other players are non-refundable.
If you have made a typo in your own ID, and the wrong person has gotten your purchase, contact our Support team. To do so, follow the instructions from the I didn't receive what I bought section.
How to contact payment Support
To contact the Xsolla Support team, follow this link or click the cat icon in the bottom-right corner of the payment window.
How to make a refund
You can request a refund only for the purchases made for your own account.
Note
The bundles gifted to other players are non-refundable.
According to the Refund Policy section of our Terms of Service, you may get a refund if your purchase meets all of the following conditions:
-
- A refund can be made within 48 hours of payment.
- Intra-Project Values (Skin Stones, emeralds, runes, etc.) have not been used.
- The purchase did not affect other players and (or) did not give you preferences in relation to other players (VIP status, unique skin, etc.).
Note
You are welcome to purchase project-related resources for personal use or as a gift. When the purchase is paid for, the delivery time for intra-project resources is no longer than 7 days. Please be advised that the purchased resources will be considered to have been used from the moment they are delivered to the recipient specified.
If your purchase meets all of the above, you need to do the following:
- Take a screenshot of the payment receipt. You can find receipts in your mail. They come from mailer@xsolla.com. Make sure the screenshot format is jpg, jpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
- After that, contact our Support team and attach the screenshot to your request. Our specialists will review your ticket.
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