In this article, you can find answers to frequently asked questions about gameplay.
You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions, 2 Soul Stones, and 12 titanite:
If you clear the level again, the reward is 25 Titan Potions, 1 Soul Stone, and 6 titanite:
To receive the reward, you need to attack at least once in Arena or Grand Arena before 8:00 PM your in-game time zone. Successful defenses do not count for issuing the reward.
There are two matchmaking ranges in Arena and Grand Arena: visible and hidden.
- The visible range includes player positions you can see in the list of suggested opponents.
- The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in Arena and Grand Arena are dynamic and change quickly.
Note
The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more!
If you still have questions regarding a specific battle, take the following steps to understand what is going on:
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Read the description of the abilities of each hero that participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings:
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Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero:
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If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill.
- Check if your heroes are under any control effects.
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Try experimenting with hero combinations paying attention to strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered.
- If you still have not figured everything out, you can discuss the battle with the members of your Guild or ask other players for help on our official Discord server or Reddit.
Your personal activities, including daily quests, reset at 05:00 AM your in-game time zone, while Hydra battles reset at 02:00 AM UTC. If your in-game time zone is different from UTC, all Hydra battles fought between 02:00 AM UTC and 05:00 AM of your in-game time zone will not be counted in today's daily quests activity.
To avoid this situation, you should not attack Hydra during this time period.
Your personal activities reset at 05:00 AM your in-game time zone, and Guild activities reset at 02:00 AM UTC.
If your personal time zone is different from UTC, all activity and titanite earned between 02:00 AM UTC and 05:00 AM of your in-game time zone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day.
To avoid this situation, you should not collect activity or titanite and upgrade Glyphs during this time period.
If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time.
If your Guild is in the Silver or Gold league, you will not be able to become a Champion until the end of the current week.
Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If you cannot find a Golden Horn of Summoning, there are two possible scenarios:
- You did not open a Golden Horn Box. The Altar of the Elements grand prize is a Golden Horn Box. You need to tap Inventory and then Consumable. Find the Golden Horn Box and open it to grant one Golden Horn of Summoning to yourself and every player in your Guild.
- You have already used the Golden Horn of Summoning.
You can transfer back to your original server for a fee any time you like. You will get 1050 emeralds and 400 VIP points as a bonus.
In addition, our Support team can cancel your transfer as long as it was made in the last 24 hours. In this case, you can contact our Support team. Our specialists will review your inquiry.
If you want to delete a character, contact our Support team. In your inquiry, write the ID of the character you want to delete. You can find it by tapping your avatar in the game.
If you cannot upgrade a skill/skin, it usually means that you either have not unlocked it yet or have already maxed it out.
If this is not the case, try reinstalling the game. Make sure that you have synchronized your account with Google Play Games / AppStore / AppGallery. After that, delete the game and download it again.
If the Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to a General or an Officer who is the first one to log in to the game after the 30 days timer has run out.
If the Guild Master logs in, the 30 days timer resets. Another way of transferring the title is to contact that player directly and ask them to manually transfer the title to someone else.
If you do not want to see any messages from a certain player, tap their nickname in the chat and then tap the Add to blacklist button.
If you believe that the player's speech or behavior in the in-game chat violates our Terms of Service, you can report them to our Support team. Submit a ticket and attach a screenshot of the message and the ID of the player who left it. Our specialists will review your inquiry.
If you cannot find an Outland skin, it means that you do not own the necessary hero yet. You can find the skin in the Inventory tab. Once you unlock the needed hero, you will find the skin in their Skins tab.
All tasks from the Free list are provided and controlled by TapJoy, a third-party company. If you have completed a task but have not gotten the reward, follow the instructions below.
2. In the new window, click Open next to TapJoy:
3. Tap the three lines button in the upper-left corner:
4. In the Help & Support section, tap User Support Guide:
If you have completed a task and received fewer emeralds than promised, there are three possible scenarios:
- You received the correct number of emeralds. When you select a task from the Free tab, the multiplier is already applied to the reward shown on the right side of the list.
- The multiplier offer had already expired when you selected the task.
- The multiplier offer appeared after you had selected the task.
All tasks from the Free list are managed by a partner company, TapJoy. They are distributed based on an internal algorithm that takes into consideration a broad variety of data, such as your geolocation, device model, etc. Therefore, the number and type of available tasks may vary, you can contact the TapJoyteam for further details.
- Secret mission posts always specify what mission you need to complete and when the task expires. Make sure that you have completed the right mission and that the task is still available.
- You have to complete the mission with at least one star to get the reward. You can either raid it or clear it manually.
- The reward is sent in a letter to your game mail. If the letter does not appear, try rebooting the game.
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