The payment window at Wendy's Shop doesn't load

If you use a browser on your mobile device:

1. Make sure that you are connected to a reliable network and that your device's signal is stable.
2. Switch your Internet connection from Wi-Fi to mobile or vice versa.
3. Make sure that you are using the latest version of the browser.
4. Try loading the Shop page in a different browser, e.g., Mozilla Firefox or Google Chrome. Depending on your device's operating system, you can find and download these browsers in Google Play Store, App Store, or AppGallery.
   You can also try purchasing in the browser on your computer or laptop.
5. If the payment window still does not show up, contact our Support team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will review your ticket.

If you use a browser on your computer or laptop:

1. Clear your browser cache.

Google Chrome

1. Open your browser.

2. Press Ctrl + Shift + Del at the same time or go to Menu. It looks like three dots in the upper-right corner — .

3. Click More tools:

and then Clear browsing data.

4. Select a time range. The preferred option is All time.

5. Make sure to check the Cached images and files box.

6. Click Clear data.

Safari

1. Open your browser.

2. Click History and then Clear History.

3. Select a time range. The preferred option is All history.

4. Click Clear History.

Microsoft Edge

1. Open your browser.

2. Go to Menu. It looks like three dots in the upper-right corner — .

3. Click Settings.

4. Click Privacy, search, and services.

5. Scroll down to Clear browsing data and click Choose what to clear.

6. Select a time range. The preferred option is All time.

7. Make sure to check the Cached images and files box.

8. Click Clear now.

Firefox

1. Open your browser.

2. Go to Menu. It looks like three horizontal lines in the upper-right corner — .

3. Click Settings.

4. Click Privacy & Security.

5. Scroll down to the Cookies and Site Data panel and click Clear Data.

6. Make sure to check the Cached Web Content box.

7. Click Clear.

Opera

1. Open your browser.

2. Press Ctrl + H at the same time.

3. Click Clear Browsing Data.

4. Select a time range. The preferred option is All time.

5. Make sure to check the Cached images and files box.

6. Click Clear data.

2. Try disabling your AdBlock or other blocking plugins temporarily. Sometimes, even antivirus can block payment windows by mistake.

Google Chrome

1. Go to Settings.

2. Click Extensions.

3. Disable all your extensions.

Safari

1. Select Safari, then Preferences.

2. Click the Extensions button and uncheck the boxes next to the extensions.

Microsoft Edge

1. Open the Extensions tab.

2. Click Manage extensions in the pop-up window.

3. Disable all your extensions.

Firefox

1. Press Ctrl + Shift + A at the same time or go to Add-ons and themes.

2. Open the Extensions tab and disable all your extensions.

Opera

1. Press Ctrl + Shift + E at the same time or go to Extensions.

2. Disable all your extensions.

3. If the payment window still does not show up, contact our Support team. Attach a screenshot of what you see when trying to make a purchase. Our specialists will review your ticket.