How to make a refund at Wendy's Shop

You can request a refund only for the purchases made for your own account.

Note
The bundles gifted to other players are non-refundable.

According to the Refund Policy section of our Terms of Service, you may get a refund if your purchase meets all of the following conditions:

• • A refund can be made within 48 hours of payment.
  • In-game resources have not been used.
  • The purchase did not affect other players and (or) did not give you preferences in relation to other players.

Note
You are welcome to purchase project-related resources for personal use or as a gift. When the purchase is paid for, the delivery time for intra-project resources is no longer than 7 days. Please be advised that the purchased resources will be considered to have been used from the moment they are delivered to the recipient specified.

If your purchase meets all of the above, you need to do the following:

1. Take a screenshot of the payment receipt. You can find receipts in your mail. They come from [e-mail]. Make sure the screenshot format is jpg, jpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
2. After that, contact our Support team and attach the screenshot to your request. Our specialists will review your ticket.