I can't make a payment

In this article, you can find out what you should do if you cannot make a payment. Tap the name of your device's operating system.

Android

Try switching to an alternative payment method. If this does not help, contact Google Play Support:

1. Open the Play Store app on your device.
2. Tap your avatar. 
3. Go to the bottom of the list and find Help & feedback. 
4. Select Contact us at the bottom of the page.
5. Fill out the form and wait for the answer.

If the Сontact us button is not there for some reason, you can initiate a dialogue with Google Support by following this link.

iOS

Try switching to an alternative payment method. If this does not help, contact Apple Support:

1. Follow the link. 
2. Type in your question in the pop-up window.
3. To contact Support directly, select the Chat or the Call option at the bottom of the page.
4. Follow the provided instructions and wait for the answer.

Huawei

Try switching to an alternative payment method. If this does not help, contact the AppGallery Support team: 

1. Follow this link.

2. Select your region in the Email us field. You will be redirected to the Support page of your region.

3. Select your preferred contact method.