I made a payment and got the wrong item

In this article, you can find out what you should do if you have made a payment and got the wrong item. Tap the name of your device's operating system.

Android

You need to take a screenshot of the payment receipt from Google. You can find receipts in your email, they come from [e-mail]. If you do not find the receipt in your inbox, you can open all your purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.

iOS

You need to take a screenshot of the payment receipt from Apple. You can find the receipts in your inbox. They come from [e-mail]. If you cannot find the receipt in your inbox, you can check the payment history:

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Purchase History.
5. Tap Last 90 Days, then select a different date range.

You can also find the list of your recent purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.

Huawei

You need to take a screenshot of the payment receipt from AppGallery. You can find it in the payment history:

1. Open the Settings app.
2. Tap your name, then tap Payment and purchases.
3. Tap Purchase History.
4. You will see your purchase history. Find the purchase in question and tap it.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.