- Take screenshots of both payment receipts. You can find receipts in your email. They come from mailer@xsolla.com. Make sure the screenshot format is jpg, jpeg, or png. You can convert your screenshot to a supported format using image converters or other image editing software.
- After that, contact our Support team and attach the screenshots to your request. Our specialists will review your ticket.
I was charged twice for a single purchase at Wendy's Shop
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