How to contact the platform’s Support

In this article, you can find out how to contact the platform's Support. Tap the name of your device's operating system to open the instructions.

Android

To contact Google Play Support:

1. Open the Play Store app on your device.
2. Tap your avatar to open the Menu. 
3. Go to the bottom of the list and find Help & feedback. 
4. Select Contact us at the bottom of the page.
5. Follow the provided instructions to submit a ticket and wait for the answer.

If the Сontact us button is not there for some reason, you can initiate a dialogue with Google Support following this link.

iOS

To contact Apple Support:

1. Follow the link. 
2. Type in your question in the pop-up window.
3. To contact Support directly, choose the Chat or the Call option at the bottom of the page.
4. Follow the provided instructions to submit a ticket and wait for the answer.

Huawei

To contact AppGallery Support:

1. Follow this link.

2. Select your region in the Email us field. You will be redirected to the Support page of your region.

3. Select your preferred contact method.