I can't renew Valkyrie's Favor

If you cannot extend Valkyrie's Favor for any reason, tap the name of your device's operating system and follow the instructions.

Android

Make sure Google Play Services is up-to-date.

1. On your device, open the Settings app.
2. Tap Apps & notifications — See all apps.
3. Scroll down and tap Google Play Services.
4. Go to App Details.
5. Tap Update or Install. 

Clear cache & data from Google Play Store.

1. Go to Settings.
2. Open Apps.
3. Select Google Play Store.
4. Tap Storage. 
5. Select Clear cache.

Reinstall the app. 

Before doing this, make sure that your account is linked to Google Play Services. Open the game and go to Settings. Tap the Synchronization tab. You should see Connected next to the Sign in with Play Games option.

1. Delete the game.
2. Reboot your device.
3. Install the game again.

If none of the above helps, contact Google Play Support:

1. Open Play Store app on your device.
2. Tap your avatar. 
3. Go to the bottom of the list and find Help & feedback. 
4. Select Contact us at the bottom of the page.
5. Fill out the form and wait for the answer.

iOS

Make sure your iOS version is up-to-date. If not, update your operating system version in the device's settings.

Reinstall the app.

Before doing this, make sure that your account is linked to Game Center. If your account is synchronized with Game Center, you will see the inscription Signed in as <your Game Center nickname> at the top of the loading screen.
To synchronize your game progress with Game Center, open your device's Settings, search for Game Center, and open it. Move the slider to the right to enable Game Center.

1. Delete the game.
2. Reboot your device.
3. Reinstall the game.

Switch to an alternative payment method. If none of the above helps, contact Apple Support:

1. Follow the link. 
2. Type in your question in the pop-up window.
3. To contact Support directly, choose the Chat or Call option at the bottom of the page.
4. Follow the provided instructions and wait for the answer. 

Huawei

Reinstall the app.

Before doing this, make sure that your account is linked to AppGallery. Open the game and go to Settings. Tap the Synchronization tab. You should see Connected next to the Sign in with AppGallery option.

1. Delete the game.
2. Reboot your device.
3. Reinstall the game.

Switch to an alternative payment method. If none of the above helps, contact AppGallery Support:

1. Follow this link.

2. Select your region in the Email us field. You will be redirected to the Support page of your region.

3. Select your preferred contact method.